After creating your PLAUD account and logging in successfully, please follow these steps to bind your device:

1. Briefly press the Record button. When a white light turn on, your device is ready to bind with the PLAUD APP.

2. Click "+ Connect" in the upper left corner and follow the instructions to bind your device.

Note Recording

To start a note recording:

1.Toggle down the recording button to Note Recording mode.

2. Long-press the Record Button and hold it for 1 second until you feel 1 vibration, indicating that the recording has started.

3. Long-press the Record Button and hold it for 1 second until you feel 2 vibrations, indicating that the recording has ended.

Phone Call Recording

To start a phone call recording:

1. Toggle up the recording button to Note Recording mode.

2. Long-press the Record Button and hold it for 1 second until you feel 1 vibration, indicating that the recording has started.

3. Long-press the Record Button and hold it for 1 second until you feel 2 vibrations, indicating that the recording has ended.

MagSafe Back: Snap the MagSafe Case directly to the MagSafe back.

Non-MagSafe Back: Remove the plastic holder on the MagSafe Ring. Then stick the MagSafe Ring on the non-MagSafe back to enable the MagSafe feature.

After you finish recording, the audio will be saved in you device automatically.

To do a transcription:

1. Connect your PLAUD NOTE to the PLAUD APP.

2. Your audio files will be uploaded automatically after a successful connection.

3. Click "Generate" to generate the transcription.

1. After the transcription is complete, the summary and mind map are automatically generated. With PLAUD AI Membership, you can get your AI summaries just after the transcription is done.

2. PLAUD App automatically generates mind maps based on your summary, enhancing your visual understanding.

To share or export your files:

1. Navigate to the file you wish to share or export.

2. Click the "share/export" icon in the upper right corner.

3. Click to "Share Link" or "Export Transcription/Summary/Mindmap".

1. Go to the "Me" page in the App.

2. Access "My PLAUD NOTE".

3. Click "View More Details".

4. Scroll your screen down to reach the end, and select either "Disconnect" or "Unbind" as needed.

PLAUD NOTE allows you to change its Device/Bluetooth name for easier recognition, the longest Bluetooth name can be up to 24 words.

1. Go to the "Me" page of the app.

2. Access "My PLAUD NOTE".

3. Click "View More Details".

4. Navigate to "General", and modify the "Name".

When activating "Disable USB Drives" mode on your PLAUD App, the device will NOT be accessed through cable connections with a PC or smartphone, and your recording files will be protected even when someone else possesses the device.


Follow these steps to disable "Access vis USB" mode on your PLAUD App:

1. Go to the "Me" page of the app.

2. Access "My PLAUD NOTE".

3. Navigate to "Privacy & Security" and disable the "Access vis USB" mode.

When the "Access vis USB" mode is disabled, the device will NOT be accessed through cable connections with PCs or phones.


Follow these steps to turn on the "Access vis USB" mode on your PLAUD NOTE:

1. Go to the "Me" page of the app.

2. Access "My PLAUD NOTE".

3. Navigate to "Privacy & Security".

4. Turn on the "Access vis USB" mode.

Mic Gain refers to the degree of amplification of signal during the process of converting sound waves into electrical signals. Excessive gain can cause distortion, noise, or echo, while insufficient gain may result in weak recording sound.


The range for the Mic Gain setting is 0-30 dB. Adjust the parameter on the Mic Gain page according to your needs. Follow these steps to adjust the Mic Gain on your device:

1. Go to the "Me" page of the App.

2. Access "My PLAUD NOTE".

3. Click "View More Details".

4. Navigate to "Advanced Recording Settings".

5. Adjust the "Microphone Gain" parameter.

V.C.S Gain can only change when the device is switched to phone call mode. It refers to the sensitivity of voice capturing during the phone call mode. The higher the gain, the louder the other party's voice will be recorded during the call. Please adjust it according to the volume of the phone and the call for different devices.


The V.C.S Gain setting provides 3 modes——Low, Medium, and High. You can adjust the parameter on the V.C.S Gain page according to your needs.


Follow these steps to adjust the V.C.S Gain on your device:

1. Go to the "Me" page of the App.

2. Access "My PLAUD NOTE".

3. Click "View More Details".

4.4. Navigate to "Advanced Recording Settings".

5. Adjust the "V.C.S Gain" parameter.

Product Warranty & After Sales

12-Month Worry-Free Warranty

Customers of the PLAUD NOTE AI Voice Recorder enjoy an 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid device serial number.

The warranty service applies if:

The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.

The Recorder is not operated in an abnormal environment.

The Recorder is not damaged due to a violation of the user's guide.

The Recorder has not experienced a collision, falling, or bending due to improper storage or faults, and significant deformations due to liquid leakage in humid places.

With PLAUD AI membership, PLAUD can generate transcription based on recording content to help with summarization and more.

Specifically:

1. Transcription Regeneration

- Users can ask to have any transcript regenerated if unsatisfied with quality or accuracy. However, each regeneration deducts the user's included transcription minutes.

- Please note that regenerating can only enhance results so much if the original audio is subpar.

2. Summary Regeneration

- Users can regenerate summaries and choose different summary templates, and the summary regenration will not use transcription minutes.

Users should follow the Terms of Service from PLAUD. Any content PLAUD generated is meant to assist users, with proper attribution, but should not be used beyond limits. See the details of Terms& Policy for full guidelines.

Sharing access would require sharing your content with others, which has a 7-day expiration time. The content itself can be shared, but access to editing or regenerating new content is limited by your personal account.

You can view your PLAUD AI membership details, status, benefits, and transcript usage in the Memberships section of the app.

You can easily cancel the automatic renewal or unsubscribe at any time from monthly/annual plans in your phone Settings > Subscriptions Settings page. Just turn off the Auto-Renew button and confirm cancellation on your next billing date.
 
This will stop future subscription charges at the end of your current billing cycle, while retaining membership access for the remainder of the already-paid period.

Subscription fees are billed automatically at the beginning of each subscription period, so annual subscriptions are billed once per year at the start date, and monthly subscriptions are billed each month on the calendar day you initially signed up.

Subscriptions auto-renew from the payment method used to purchase them originally (Apple Pay, Google Pay, PayPal, etc). You can manage renewals in your subscription settings. Transcription Quotas do not auto-renew and must be manually repurchased.

Here are the steps I would recommend if your payment does not go through:

1. Check your payment method. First, check that the payment method you have on file (e.g. credit card, PayPal) is correct and still valid. Log into your account to confirm the details are up-to-date.

2. Contact your payment provider. If the details are correct, contact your payment provider (bank, card issuer) to see if there is an issue on their end preventing the charge. There could be problems like expired cards, hitting a spending limit, or fraud protection holds.

3. Update payment details if needed, and update your payment information in your account with new/corrected card or payment details that resolve the issue.

4. Retry payment once your payment method is sorted out, retry and resubmit the payment by logging into your account. The platform should prompt you to retry the failed payment.

5. Contact customer support If the payment still fails, contact customer support via support@plaud.ai. Provide details on the error you are getting and the payment troubleshooting steps you took. We can further investigate and resolve the remaining issues.

We don't have access to your transcription. All data is fully controlled by you. Please check our Privacy Policy for detailed information.

If you have any questions or issues related to your app membership, subscriptions, or Transcription Quotas, please contact our Customer Support team.You can reach out to a customer service representative through submitting a request.