Currently, our system does not support direct upgrades or downgrades in Plaud brand site. We only support upgrades or downgrades in Plaud App.
Our policy for subscription changes in Plaud App is as follows:

• Upgrades: When you upgrade to a higher-tier plan, the value of the unused days from your current plan will be calculated and applied as a credit toward the cost of the new plan. Your upgraded membership will take effect immediately.
• Downgrades: When you downgrade to a lower-tier plan, the change will take effect at the end of your current billing cycle.
• Cancellation Refunds: If you no longer need your subscription and wish to request a refund, please contact our after-sales support team. They will review your request based on our current refund policy and assist you accordingly.

If you have other questions, please contact our customer support team, and they will be happy to assist you.

To prevent future automatic renewals, you can cancel your subscription by contacting our after-sales support team. Your service will remain active until the end of your current paid billing period.
If you wish to stop your service immediately and request a refund, please inform our support team directly, and they will assist you based on our refund policy.

If your Plaud account already has an active subscription (for example, one purchased through the App Store, Google Play, or Plaud Web that is still within its valid period), purchasing another premium membership will not take effect immediately. The system will not automatically stack or replace the existing subscription.

If you would like to upgrade your current plan, please complete the upgrade through the original purchase channel, or log in to the Plaud App or Web (https://web.plaud.ai/) and upgrade your plan from the subscription page.

Please note: Plaud accounts currently do not support upgrading or converting subscriptions across different purchase platforms. For example, a subscription purchased through the App Store cannot be directly upgraded to a Web subscription plan.

To avoid duplicate subscriptions, we recommend checking your account’s current subscription status before making a new purchase.

An activation failure can occur for a couple of reasons:

• The subscription order has already been activated by a different Plaud ID.
• Your Plaud ID already has an active subscription, and only one subscription can be active per account at a time.

For assistance with any activation issues, please contact our customer support team. They can investigate the cause and help you find a solution.

All customers who purchase a subscription on our Plaud brand site will receive an email from the Activation Center to activate their membership. Customers purchasing a redemption code or an hourly package will not receive this email.

If you are experiencing trouble logging in or have not received a verification code, please contact our customer support team directly. They will be able to verify your account and assist you with your cancellation request.

If you no longer need your subscription and wish to request a refund, please contact our after-sales support team. They will review your request based on our current refund policy and assist you accordingly.