Terms of service

Before using the PLAUD websites and services ("Platform") operated by PLAUD Inc. ("we" or "our"), please read these terms and conditions ("Terms", "Terms and Conditions") carefully. Your access to and use of the Platform are conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers and others who wish to access or use the Platform, purchase products, or use our services. By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Platform or purchase our products/services.

Pricing and Order Terms

1. Product Prices and Availability

All product prices on the Platform are displayed in [currency, e.g., USD] and are subject to change. Prices may vary by region, promotion, or inventory availability. While we strive to ensure accuracy, errors in pricing or product descriptions may occur. In such cases, we reserve the right to:

• Cancel or modify orders placed at incorrect prices, even if confirmed or paid;
• Contact you to resolve discrepancies or offer the product at the correct price.

2. Promotions and Discounts

Promotional offers, coupons, or discounts ("Promotions") are valid only as stated and may have expiration dates, minimum purchase requirements, or product restrictions. Promotions are non-transferable and cannot be combined unless explicitly allowed. We may modify or terminate Promotions at any time.

3. Taxes, Fees, and Payment

Prices exclude taxes, duties, and shipping fees, which will be calculated at checkout based on your location.
Payment must be made via the Platform’s accepted methods (e.g., credit cards, PayPal). We reserve the right to reject or cancel orders due to payment issues.

Order Cancellation and Returns

For full details on order changes, returns, and refunds, please visit our Return & Refund Policy. The following is a summary of key rules:

1. Order Cancellation

Before Shipment: Cancel orders by contacting support@plaud.ai prior to shipment confirmation.
After Shipment: Orders cannot be canceled; refer to our return policy for options.

2. Returns Overview

Physical Products: Eligible for returns within 30 days of delivery under our free-reason policy (conditions apply).
Digital Products: Non-refundable after purchase, except as required by law.
Exceptions: Customized, perishable, or final-sale items may be excluded from returns.

3. Refund Processing

Refunds are typically processed within 5–10 business days of receiving and approving returns.

Note: For purchases through authorized resellers or social media shops, return procedures may vary. Refer to our Return & Refund Policy for channel-specific guidelines.

Accounts

When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Platform. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Minors under the age of 16 (EU)/13 (US) must obtain parental or guardian consent before using the Platform. If you are a parent or guardian and believe a minor has used our services without consent, please contact us at support@plaud.ai.

Marketing Communications

By providing your email address, you consent to receive promotional emails from us, including product updates, promotions, and events. You may unsubscribe at any time via the link in email footers. We will process opt-out requests within 10 business days. For more details, see our Privacy Policy.

Intellectual Property

The Platform and its original content, features, and functionality are and will remain the exclusive property of PLAUD Inc. and its licensors. The Platform is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PLAUD Inc.

Links To Other Web Sites

The Platform may contain links to third-party websites or services that are not owned or controlled by PLAUD Inc. PLAUD Inc. has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that PLAUD Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion. However, we will exercise this power reasonably and in good faith, for any justifiable reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall PLAUD Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. PLAUD Inc., its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, securely, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service. If you are located in the EU or other regions with local data protection laws, your rights may also be governed by those regulations.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized