Minutes Package FAQ
The Minutes Package is ready to use once your payment is processed, usually within minutes. You can start using the minutes right away.
Once all minutes are used, you can no longer use the AI transcription service until you purchase another Minutes Package. But you can still add or edit your own idea into all recording audio.
Yes, you can cancel the Minutes Package at any point if all transcription minutes are unused.
Absolutely. There is no limit on the number of packages you can purchase.
The transcription time is calculated based on the length of the audio file. For example, transcribing a 60-minute audio file will use up to 60 minutes from your Minutes Package balance. The audio's length will be displayed to the user before transcribing.
Low audio quality may increase the transcription time needed to produce an accurate transcript. We provide AI noise cancellation, which can effectively remove background noise. However, if the audio still sounds mumbled after cancellation, we kindly suggest users not to transcribe it, given that the result may not achieve standard.
Most files under 60 minutes will return a completed transcript within a few minutes.
The transcription time in the Minutes Package is valid for 1 year. The validity period is calculated starting on the purchase date.